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International Automotive Technicians Network
Re: Can you lose a customer by admitting that you were wrong?
Posted to Shop Management Forum on 2/5/2008 2 Replies

I do not agree to put the decision in the customers hands on this issue. A "maybe it will be all right" is not enough info for a customer (non professional) to make a judgement. Such decisions should be made up or down by the technician and the only decision f... Login to read more.

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