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International Automotive Technicians Network
Re: HWYHT (changup from WWYD)
Posted to Shop Management Forum on 1/24/2008

Hi Micheal,

It sounds like they are trying to take the upper hand in this relationship from the get-go. Do you think this will change with time: i.e. "we need it done TODAY!", "we brought our own parts", "we need a discount in your labor rate", etc. Login to read more.