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International Automotive Technicians Network
Re: How would yo handle this situation ?
Posted to Shop Management Forum on 1/1/2008

inconvenienced- you mean you didnt get him a rental immediately-your insurance will pay for it. it seems your protocol in dealing with problems like this is flawed. time to set some standards:

standard #1-inconveniencing the customer.

no customer should ev... Login to read more.