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International Automotive Technicians Network
Re: technician A vs. technician B
Posted to Shop Management Forum on 12/25/2007 1 Reply

But tech A who just replaced the water pump could argue that the head gasket blew as a result of the faulty water pump and that replacement of the pump was a necessary first step. Whenever I have a job like that, I warn the customer first that internal damage ... Login to read more.

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