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International Automotive Technicians Network
Re: Customer Communication
Posted to Shop Management Forum on 12/13/2007

Alot of manufacturers have counter placards and posters that show vehicle systems so you can point to what the part is with a quick explaination. Bendix, Spicer, Monroe and I'm sure a variety of other so it as well.

Or you can take a page out of Hal's book a... Login to read more.