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International Automotive Technicians Network
Re: Need Tech Input Part 2--Handling Customers
Posted to Shop Management Forum on 12/4/2007

That's the reason we give the free services at check out so people will return for their service. If they were happy this time then they are happy to return, if they had a problem then we get another chance to make it right. If people spend a lot of money with... Login to read more.