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International Automotive Technicians Network
Re: Need Tech Input Part 2--Handling Customers
Posted to Shop Management Forum on 12/4/2007

We give away a lot of free service, not for doing anything wrong but for appreciation. The way we do it is to give them a card at check out for what ever it is such as free oil change service or whatever. I do this in order to keep my expenses up and my profit... Login to read more.