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International Automotive Technicians Network
Re: Need Tech Input Part 2--Handling Customers
Posted to Shop Management Forum on 12/4/2007

You were fine, you didn't feel it was too long, so there really was no problem or complaint until she brought it up and told you that there was one. I think it was fine for her to give you something to make you happy because she percieved a problem, but she al... Login to read more.