× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Need Tech Input Part 2--Handling Customers
Posted to Shop Management Forum on 12/4/2007 4 Replies

[...trimmed text...]

Robert,

You nailed the second point exactly. There was no problem with the service.

The goal of any business is to meet the customer's expectations. At McDonalds, I expect to wait a little while ... Login to read more.

4 Replies Received (View Replies)