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International Automotive Technicians Network
Re: Need Tech Input Part 2--Handling Customers
Posted to Shop Management Forum on 12/3/2007 6 Replies

Hi George,

[...trimmed text...]

I think she made a mountain out of a molehill. I think she actually reinforced a negative perception of her store.

I have a "following", customers who know me and like my work. I'm alw... Login to read more.

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