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International Automotive Technicians Network
Re: Need Tech Input Part 2--Handling Customers
Posted to Shop Management Forum on 12/3/2007 1 Reply

I think she unneccesarily gave away a potatoe cake. The fact you responded the first time that the wait was not an issue should have been enough for her to let it go at that. If you responded to her first apology of the wait with anything othe... Login to read more.

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