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The Dilemma in Marketing Service
Posted to Shop Management Forum on 11/20/2007 10 Replies

The first problem with marketing service is that it's not a product you can pick up and look at. You can't hold it, try it on and wear it, smell it or even see it. What it really comes down to is what Harry Beckwith said in "Selling the Invisible".

He said, ... Login to read more.

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