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International Automotive Technicians Network
Re: How to market to customer's who were overcharged??
Posted to Shop Management Forum on 11/14/2007

We never seem to get a negative responce on our follow up phone calls. These calls are placed during business hours and most of the time only get an answering machine.

We rarely ever ask if they are happy with our service or repairs, with 90% customer reten... Login to read more.