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International Automotive Technicians Network
Re: How to market to customer's who were overcharged??
Posted to Shop Management Forum on 11/13/2007

Kelly I know this sounds like "mission impossible" but the only way to get customers to pay a higher rate on labor and parts is to ask them to. And by this I don't mean " hey Bob will you pay an extra 50 bucks on this job?" obviously that going to get a big fa... Login to read more.