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International Automotive Technicians Network
Re: How to market to customer's who were overcharged??
Posted to Shop Management Forum on 11/13/2007

To tell them you saw the reciept and it was in an envelope is a breach of privacy, not that we haven't been tempted to do that but to let the customer know you did it without their permission would be a mistake. Tell them you appreciate the work, call with a f... Login to read more.