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How to market to customer's who were overcharged??
Posted to Shop Management Forum on 11/13/2007 57 Replies

"Overcharged" might be the wrong term, so how about "charge double what my standards dictate"? I have a vehicle in here where the glove box was open with an envelope from an exhaust "chain" laying in it so I peeked. It turns out this "chain" replaced an exhaus... Login to read more.

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