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Re: 'I have to try and think about the customer'
Posted to Shop Management Forum on 10/29/2007

Scott: I think that you are onto something here, and I think that you just drew a picture of what things might evolve into. See Alan Humphrey's post over in the ODF on a Ford truck that blew a spark-plug out. The dealer--one of the largest, I might say, in Sou... Login to read more.