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International Automotive Technicians Network
Re: Specialization: Letter to customers in Newsletter
Posted to Shop Management Forum on 9/14/2007

I would agree with the majority of the other posters about not sending a negative message.

Something that I have done that achieves the result you are looking for (I think) is I have begun to advertise our store as the "dealership alternative". I am in the l... Login to read more.