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International Automotive Technicians Network
Re: Customer education - how much is too much?
Posted to Shop Management Forum on 9/14/2007

How about were will the independent shop be 5 to 10 yrs from now since we have 100k and lifetime dealer warranties plus hybrids and electric cars?

snap-on man comment this week: i don't know what happened, but it's not happening in the automotive business! ... Login to read more.