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International Automotive Technicians Network
Re: What is Quality?
Posted to Shop Management Forum on 7/15/2007 1 Reply

"The only thing that matters is what the customer thinks"

I don't remember if I heard it first here on iATN or in a trade magazine. Must be 25 years ago.

Doesn't matter, it has served me well...

"The only thing that matters is what the customer thinks" ... Login to read more.

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