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International Automotive Technicians Network
Re: New Customer Letter
Posted to Shop Management Forum on 7/8/2007

Dear Scott, Lots of good comments from your peers.

A couple of points. First it's way to long. The point of a Thank You letter, could be a post card, should be short and to the point and should go out no later than the next week. A follow up letter with a tr... Login to read more.