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International Automotive Technicians Network
Re: Testimonials? Good or Bad for Business?
Posted to Shop Management Forum on 6/9/2007

Customers do respect honesty. Good or bad. I've told many customers I don't service some of the Euro's they call about. Next time I hear from them, it's about their Ford or Chevy. Better to be honest and refuse the job then waste your time and their money.

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