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Re: What's Your Objective.?
Posted to Shop Management Forum on 6/1/2007

I once had a customer who's vehicle i'd inspected and gave an estimate for a clutch job come back a week later w/a new clutch installed, saying that I left an axle nut loose and with no cotter pin in it. I politely tightened the nut and installed a cotter pin ... Login to read more.