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International Automotive Technicians Network
Re: Contacting 'lost' customers
Posted to Shop Management Forum on 5/22/2007

The dealer I worked at once would have a scratch off flyer mailed every so often. The winning prizes were $2 off LOF, $5 off LOF and a FREE LOF.

It wasn't a random win either---just marketing sense. Customers who hadn't been to the dealer from 3-6 mo... Login to read more.