× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Taking Ownership
Posted to Shop Management Forum on 5/19/2007 17 Replies

Greetings,

The concept of “owning a problem” came up in the diagnostic thread and got me to thinking (don't say it :o)

I've used the saying many times throughout the years…When it comes to your customers' vehicles you didn't buy them, build them, or break ... Login to read more.

17 Replies Received (View Replies)