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International Automotive Technicians Network
Re: Waiting customers
Posted to Shop Management Forum on 5/13/2007

Tell them you do not offer "while you wait" service.

Work on a daily appointment basis, sort of an "In by 8, out by 5" philosophy. Not to say that you're promising every job will be completed that day, but that you schedule what APPEARS to be a day's worth o... Login to read more.