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International Automotive Technicians Network
Re: Waiting customers
Posted to Shop Management Forum on 5/13/2007

Hey Damie,

Though we do have a very nice, comfortable customer lounge for those "waiter" LOF's, we discourage waiting for diagnosis or major services. First we set-up the appointment by (pleasantly) stating, "If you can have the car here between 8 and 8:30 w... Login to read more.