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Re: What really ticks me off
Posted to Shop Management Forum on 5/7/2007

I had a Ford up on the rack the other day and noticed a pair of broken muffler hangar "thingies"...FoMoCo man says "part of upper bracket"..."have to order"....customer was receptive to having the part and labor on the ticket for TODAY's repair....paid up fron... Login to read more.