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International Automotive Technicians Network
Re: Training late customers
Posted to Shop Management Forum on 4/27/2007

When they call at 5:28 and say they will be there in 15 minutes you say: "So sorry -- I have to be somewhere ABSOLUTELY no later than 5:40 and I can't possibly stay late tonight." It's true. It really doesn't matter if "somehwere" means in you car on the way h... Login to read more.