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International Automotive Technicians Network
Re: Keeping 'In-Touch' With Customers
Posted to Shop Management Forum on 2/5/2000

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Hi, Jim. If a customer drops his/her car off and says that they will be in and out of meetings all day, I give them a beeper. I have 4 loaners. When I have worked up an estimate, I beep them! It works... Login to read more.