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International Automotive Technicians Network
Re: Customer Comunication
Posted to Shop Management Forum on 3/28/2007 4 Replies

I use the smoke alarm example with the people that want us to "just plug it in":

"Sir/Ma'am, a computer code is like a smoke alarm in a very large building. It may tell you which floor the fire is on, but not where it is, how it started, or what it is going ... Login to read more.

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