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International Automotive Technicians Network
Re: Conflict Resolution / Out of Town Shop
Posted to Shop Management Forum on 3/27/2007

You quoted what you believe to be a proper repair, one that you can stand behind. I would not deviate from this.

I would not get involved with the customer's dealings with the other shop. Limit your comments to the facts at hand, and refuse to speculate on p... Login to read more.