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International Automotive Technicians Network
Re: The Service Advisor Debate
Posted to Shop Management Forum on 3/25/2007

Actually, it goes like this: The caller is the invasive party. It is proper etiquette for them to say "Hi! This is Elmer Fudd with Pocket Poducts, limited! I'm calling for Dudley Doorite! Would it be possible for me to talk with him?" If the person answering i... Login to read more.