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International Automotive Technicians Network
Re: How to handle a mistake
Posted to Shop Management Forum on 3/24/2007

Chris, i would pay what ever the bill was to return the vehicle back to the condition it was in prior to the mistake. Now, since I am both owner and tech at my shop I may even reimburse her the labor she paid me to do the job the first time, after all she is p... Login to read more.