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Re: Incoming phone calls--lifeblood or curse?
Posted to Shop Management Forum on 2/2/2000

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While we DON'T get #2 type callers (at ALL. If we do, we tell them to bring it in- we DON'T do estimates)

We get #1 callers, to MAKE appointments.

We get callers that call to ADD something to the ... Login to read more.