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International Automotive Technicians Network
Re: Scratch On Customers car What to do
Posted to Shop Management Forum on 3/21/2007

Why would the customer do a body check? seems like your being set up. I have had this happen to me, I had it fixed . but the customer never came back again. I think they think you will overcharge them on the next repair. If this customer never comes back again... Login to read more.