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International Automotive Technicians Network
Re: How do you measure customer satisfaction?
Posted to Shop Management Forum on 3/20/2007

Karl

I will agree with you that follow up calls are hard to make, they take you out of your comfort zone and it takes hundreds if not thousands of them to feel comfortable. I dont do them like I should, but when I do them, it just blows the customer away, th... Login to read more.