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International Automotive Technicians Network
Re: How do you measure customer satisfaction?
Posted to Shop Management Forum on 3/19/2007

Hey Brooks. But folks are silly too. I have a good customer ( he's coming in the morning) that Ive had for about 1 year. He's got an on the edge MB turbo diesel wagon. I told him to get rid of it if he could afford to because that was my opinion after an inspe... Login to read more.