× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: How do you measure customer satisfaction?
Posted to Shop Management Forum on 3/19/2007 1 Reply

I would only hope people would be honest. How many times have you been in a restaurant with a mouthful of food and the wait person walk by in a rush and ask " is everything OK"? . Are you going to answer with what you really feel or just say "fine"? Many times... Login to read more.

1 Replies Received (View Replies)