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International Automotive Technicians Network
Re: Same story, Different Year - Part II
Posted to Shop Management Forum on 3/15/2007

In 97 we spent most of our time just trying to get all of the work done. Time spent managing and marketing was minimal. Today it is just the opposite. In the areas of management and marketing we work much, much harder (3, 4, 5 times I'd say) to get the same am... Login to read more.