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International Automotive Technicians Network
Re: Did we not ask the right question?
Posted to Shop Management Forum on 1/29/2000

Allways double check a customers claim of damage, We had a guy who claimed the work we did on his car, came apart( lower ball joint came out of the spindel) and caused him to roll his car and total it. Upon closer inspection by me, we found out he had been dri... Login to read more.