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Re: Getting sued over a phone call
Posted to Shop Management Forum on 2/15/2007 1 Reply

Was the problem in you telling her "take it to the caddy dealer" or "Take it to Joe's Cadillac/Hair Salon"? I can't see the harm in pointing a customer in the general direction of a dealer. Of course, I can't see the harm in sending her to Joe's, but I ain't a... Login to read more.

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