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International Automotive Technicians Network
Re: busy looking shop stays busy?
Posted to Shop Management Forum on 2/9/2007

The busy restaurant thing hits the nail right on the head. People want to be included/go where other people are going. Sometimes out of a fear of missing out on something good, but more often it's a subconscious 'referral'.("Looks like people trust them, I thi... Login to read more.