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International Automotive Technicians Network
Re: Nice guys (or stupid guy) finishes last
Posted to Shop Management Forum on 1/29/2007

Hi Edwin,

Here's an idea for the jobs you do when the customer's not on site: When you finish the job leave two copies of the invoice in the vehicle rather than just one as you've been doing. Have your customer sign one copy of the work order and fax or mail... Login to read more.