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International Automotive Technicians Network
Re: Proper appointment scheduling vs. backlog
Posted to Shop Management Forum on 12/16/2006

Yup, that's possible. I have been increasing labor rates by 10% a year for the last 3 years. Workload has only increased, whiners are nearly all gone. I didn't believe it when I was told to do so, but it is working. I like having a shop right beside the house.... Login to read more.