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International Automotive Technicians Network
Re: Who Cares? Who Doesn't?
Posted to Shop Management Forum on 12/6/2006

Mark, I do not see (in my shop) a direct correlation between how 'enthusiastic' the customer is about their car and how 'good' a customer they are.

I have had customers who are 'enthusiasts' and know the eBay wholesale price of every part on their car, have ... Login to read more.