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International Automotive Technicians Network
Re: did i do the right thing?? (kinda long story)
Posted to Shop Management Forum on 12/4/2006

I have been in your shoes on a number of occasions in the past. If you aren't very careful, you will be caught in the vortex of a tornado, and come out the loser..... both customers and lots of your efforts. Fix the car properly, tell the customer what you did... Login to read more.