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International Automotive Technicians Network
Re: Customer calls with check engine light on
Posted to Shop Management Forum on 11/28/2006

We just changed our policy about a week ago. What we were doing was getting .75 hrs up front for a scan test. This included some time to pull codes and do a basic scan test. In many cases we would find the problem in this time slot. If we needed more we would ... Login to read more.