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International Automotive Technicians Network
Re: Wheel falls off, customer not happy
Posted to Shop Management Forum on 11/20/2006

Jeff,

I once posted about an oil change service we did on a non-Volkswagen vehicle where the oil filter blew off the next morning on the customer's way to work. This was not a new customer and you can imagine how I felt. It was a case where the filter looked... Login to read more.