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Re: Making the customer experience a nice one!
Posted to Shop Management Forum on 11/19/2006 2 Replies

Now that's one of your better ideas, Sherman....VBG. My sister, a professional person -- doctor -- lives in Denver so I don't work on her car. I remember her raving about her indie VW mechanic. She said his shop is not too messy, nor is it too fancy but it is ... Login to read more.

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